Help Center

Support & FAQ

Answers to common questions about Ebbi. Can't find what you need? We're one email away.

Getting Started

Ebbi is a focus companion built on published research, designed specifically for ADHD and neurodivergent brains. It helps you plan your day, breaks tasks into manageable chunks, guides you through each one with timed focus sessions, and adapts when things don't go as planned. No shame or punishment.

Yes. Every core mechanic in Ebbi traces to published research, graded and cited openly, and where the evidence is thin, we say so. The methodology and citations are documented at ebbi.app/research/methodology.

Ebbi speaks your language: English, German, Spanish, French, Brazilian Portuguese, Japanese, Italian, Dutch and Korean. It follows your phone's language, or you can pick one in Ebbi under Settings.

On iPhone, Ebbi Pro can come with a free trial from Apple. Apple decides whether your Apple Account can get one. When it applies, Apple's purchase sheet shows how long it lasts and what Pro costs after it, before you confirm. Two days before the trial ends, we remind you: with a notification, or on your Plan tab when notifications are off. To avoid a charge, cancel at least 24 hours before the trial ends. If you cancel, Pro stays on until the trial ends, and then you keep using Ebbi on the Free plan. If your iPhone started a 14-day Pro trial in an earlier version of Ebbi, that trial runs until its 14 days end, with nothing to cancel.

On Android, Ebbi Pro can come with a free trial from Google Play. Google decides whether your Google account can get one. When it applies, Google Play shows how long it lasts and what Pro costs after it, before you confirm. Two days before the trial ends, we remind you: with a notification, or on your Plan tab when notifications are off. To avoid a charge, cancel in Google Play before the trial ends. If you cancel, Pro stays on until the trial ends, and then you keep using Ebbi on the Free plan.

The free version gives you task planning with up to 5 tasks per session, 2 focus sessions per day, silence, white noise, and Lo-Fi as soundscapes, 7 days of session history (view-only), and today's stats.

Ebbi Pro adds unlimited tasks and unlimited daily focus sessions, all 13 soundscapes, a home screen widget (on iPhone, also a Lock Screen widget and Live Activity with the Dynamic Island), scheduling sessions for later, unlimited session history, weekly and monthly stats, estimate accuracy insights, saved templates, unlimited Task Bank and Reset Bank, and fully configurable notifications.

During a free trial, every Pro feature is unlocked, so you can try the full app before you decide.

See the full side-by-side comparison at ebbi.app/plans/.

Subscriptions

Inside the Ebbi app, open the Settings tab at the bottom, then tap the Unlock Ebbi Pro banner. You will see the available plans and can subscribe through your App Store or Google Play account in a few taps.

All billing is handled securely by Apple or Google. Ebbi never stores your payment information.

Subscriptions are managed directly through the App Store or Google Play. Here's how to cancel:

iOS

  • 1 Open the Settings app on your iPhone
  • 2 Tap your name at the top
  • 3Tap Subscriptions
  • 4Tap Ebbi
  • 5Tap Cancel Subscription

Android

  • 1Open the Google Play Store
  • 2Tap your profile icon in the top right
  • 3Tap Payments & Subscriptions → Subscriptions
  • 4Tap Ebbi
  • 5Tap Cancel subscription

After cancelling, you retain Pro access until the end of your current billing period. Ebbi cannot process cancellations or refunds directly. Those are handled by Apple or Google.

Your subscription is tied to your App Store or Google Play account, not your device. Simply sign in to the same account on your new device, install Ebbi, and your Pro access will restore automatically.

If it doesn't restore automatically, open Ebbi and go to Settings → Restore Purchases. Make sure you're signed in to the same account used when you originally subscribed.

If you're still having trouble, email us at support@ebbi.app and we'll help you sort it out.

Both plans give you the same full Pro feature set. The difference is how you pay: in the US, Monthly is $7.99 per month, flexible, cancel anytime, and Yearly is $47.99 per year, which costs less than twelve months of monthly billing. Both plans can come with a free trial: on iPhone from Apple, on Android from Google Play. When one applies, the App Store or Google Play shows how long it lasts and the price before you confirm. Prices vary by country. The App Store or Google Play shows your price, in your currency and including any local tax, before you subscribe.

Privacy & Data

Not your tasks. Everything you create in Ebbi is stored locally on your device. Your task and reset banks, your saved plans, your reminders and your settings are never sent to us and are not synced by us on either platform. On an Apple device, if you are signed in to iCloud, your focus sessions, the telemetry from those sessions, and snapshots of the plans you ran or scheduled do sync between your own Apple devices. That happens through your own iCloud account, which belongs to you and to Apple, not to us: we cannot see it and we never receive a copy. Sessions you schedule for later can also be added to your own calendar; we never receive those events either. On an Android device there is no iCloud sync, but if you have Android's system backup switched on, Android itself copies the app's data to your own Google Drive, encrypted with your device credential and not accessible to us. We do not sell or share your personal productivity data.

Ebbi runs no servers that hold your content on either platform, with one narrow exception on Apple devices: if you run a focus session with Live Activities, the names of your current and next task pass briefly through our delivery service so they can show on your Lock Screen, and each is deleted as soon as its update is sent.

Ebbi does collect three kinds of anonymized diagnostic data to keep the app stable and learn how features are used:

  • Anonymized product usage signals are sent to TelemetryDeck (based in Germany, servers in the EU), on Apple devices only. Signals include event names you trigger in the app, app and OS version, and device type. No names, emails, or task content. You can disable this in Settings. The Android app contains no analytics SDK.
  • Anonymous event counts, such as a session started or completed, are sent to our own delivery service at Cloudflare, on Apple devices only. They carry no identifier of any kind, and the same setting turns them off. The Android app sends no session telemetry to any server.
  • Crash reports are sent to Firebase Crashlytics (Google) when the app crashes, so we can fix the bug, on Apple devices only. Crashlytics receives the crash stack, device model, and OS version. No names, emails, or task content. The Android app contains no crash-reporting SDK.

We do not use advertising identifiers, cross-context behavioral tracking, or any form of ad targeting. See our full Privacy Policy for details including what each service collects, retention periods, and how to exercise your data rights.

Your tasks, plans and sessions live on your device, not on our servers, so you delete them there: open Settings → Delete All My Data, or delete the app. Deleting the app does not remove events Ebbi added to your calendar. In Ebbi 1.2.1 and later on iPhone and iPad, Delete All My Data removes them too (and the "Ebbi" calendar, if Ebbi created it and it is otherwise empty) when Ebbi has full calendar access; on Android, on earlier versions, or without that access, delete those in your calendar app (on iPhone and iPad, deleting the "Ebbi" calendar removes them all).

On iPhone, if you use iCloud, your focus sessions, the telemetry recorded during those sessions and snapshots of the plans you ran or scheduled also sync to your own iCloud account. Your task and reset banks and your saved plans do not sync, though if you have iCloud Backup switched on, your iPhone's backup can include them. To remove the iCloud copy, see our Privacy Policy.

On Android, if you have system backup switched on, Android itself keeps a copy of the app's data in your own Google Drive. You can turn that backup off in your phone's settings.

If you joined our email list, emailed us, or sent feedback from the app, we keep any email address you gave us and any message you sent. To have your email address deleted, email support@ebbi.app with Delete My Data in the subject line. We permanently delete it within 30 days. You can ask us the same way to delete any feedback you have sent.

To delete the app on iOS: long-press the app icon → Remove App → Delete App.
To delete on Android: long-press the app icon → Uninstall (or go to Settings → Apps → Ebbi → Uninstall).

Click the one-click unsubscribe link at the bottom of any email we send. Or email us at support@ebbi.app with the subject line "Unsubscribe" and include the email address you used to sign up. We'll remove it within 48 hours and confirm by reply.

Troubleshooting

Background audio plays for any tier whenever Ebbi is in an active focus session. Free users get Silence, White Noise, and Lo-Fi; Pro unlocks all 13 soundscapes. If audio stops when you leave the app, check the following:

  • iOS: Make sure Background App Refresh is enabled for Ebbi. Go to Settings → General → Background App Refresh → Ebbi and turn it on.
  • Check that your device isn't in Low Power Mode, which can restrict background activity.
  • Ensure your device's Ring/Silent switch is not muted (the audio session will still honor the ringer setting).
  • If the issue persists, try force-quitting the app, reopening it, and starting a new session.

Still not working? Email us at support@ebbi.app with your device model and iOS version.

Your timer continues running even when you leave Ebbi, so you never lose progress. On iPhone, Pro users also get a live timer on their Lock Screen and Dynamic Island so they can see their session at a glance from anywhere.

If your timer still stops when you leave the app, check the following:

  • Make sure Background App Refresh is enabled: Settings → General → Background App Refresh → Ebbi
  • If Low Power Mode is on, it may restrict background processing. Try disabling it during focus sessions.

The Dynamic Island live timer requires all three of the following:

  • Ebbi Pro subscription (or active trial)
  • iPhone 14 Pro or later (Dynamic Island hardware)
  • iOS 17.0 or later

If you meet all three requirements and still don't see it:

  • Make sure Live Activities are enabled: Settings → Ebbi → Live Activities (toggle on)
  • Start a new focus session. The Dynamic Island appears once a session is actively running
  • Restart the app and try again

Note: the Dynamic Island is iPhone hardware, so it is not available on Android or iPad. Live Activity in Ebbi is iPhone only.

Contact Us

Still have a question?

Our support team is real, small, and genuinely cares. We read everything.

support@ebbi.app

We typically respond within 48 hours, often sooner.

Ready to focus differently?

Download Ebbi for iPhone or Android. Or join the focus-tips list.

Download on the App Store Get it on Google Play

Try Pro free for 14 days. Cancel anytime.